Refund and Returns Policy – Plumpy Plushies

Refund and Returns Policy

We at Plumpy Plushies always strive to give you the best high-quality products and shipping rates.

We understand how painful it is to reach out to customer service for refunds and returns and never get an answer back. We ensure you that we are here to help. 

Damaged or defective
We must be notified via email of any item(s) that may be damaged or defective as soon as possible.

Please email us with this information:

1. Reach out to us via email if your item(s) is damaged or defective within 5 business days.

2. Please give us your full name, order number, product name, and photos of evidence within the email.

3. Plumpy Plushies is not responsible for any accidental damages caused by misuse or negligence of care from our products.

4. Our team will manually review your email request and decide if it qualifies for a refund.

5. Your full refund may take 5-10 business days to be delivered to your bank.

Can I cancel my order?

Please email us as soon as possible if you want to change or cancel your order.

Please email us with this information:

1. Email us at plumpyplushies@gmail.com

2. Be sure to give us your full name, order number, product name, and tell us if you want to cancel the order.

3. We cannot change the order once you have made your purchase. You will have to cancel the order and repurchase it from our store.

4. You will have a time frame of 12 hours to cancel your order. After the time frame has passed, we have already begun shipment for your order. We can no longer cancel it after the time window.

Returns

No more endless hassle of trying to return your item(s) to receive a refund. You will no longer need to return your item(s) to us.

Just email us what went wrong, proof of your purchase, and if it qualifies for a refund, we will send you a full refund. 

Returns are only eligible if the item is damaged or defective. Any other reasons do not qualify as a refund.

Your full refund may take 5-10 working days to be delivered to your bank.

I received the wrong item

We want to apologize if we sent you the wrong item. You will be eligible for us to reship your item(s) or receive a full refund if we find that we sent you the wrong item(s).

Please email us with this information:

1. Email us at plumpyplushies@gmail.com

2. Give us your full name, order number, and photos of evidence of what you received.

3. Our team will manually review your request and if approved, we'll ask you if you want your order to be reshipped or a full refund.

4. Your full refund may take between 5-10 working days to be delivered to your bank.

I never received my item

Shipping may take longer if the country is on lockdown and halted shipping. Please expect that after your order has been shipped, it might experience carrier delays and may take longer than usual to receive. If you never received your order within 35 days, we will provide an option to reship your order or issue a full refund.

Unfortunately, we have no control over shipping delays as the global pandemic has caused unexpected delays worldwide. We hope for your patience and understanding.

Please email us with this information:

1. Email us at plumpyplushies@gmail.com

2. Please give us your full name, order number, and tracking number.

3. Explain to us your situation and we will manually review your request.

4. If approved, we'll ask you if you want your item(s) to reship or if you want a full refund.

Shipping takes 15-25 days if you choose your item(s) to be re-shipped. If you choose a full refund, it may take between 5-10 business days to be delivered to your bank.

Lost parcels

If the tracking information says "Successfully Delivered" but you have not received your items yet, we will do our best to resolve this issue. 

We will investigate this issue with our logistics team. To protect Plumpy Plushies from fraud or scam, we can only offer to reship your item(s). We do not provide refunds lost by the postal service.

Please email us with this information:

1. Email us at plumpyplushies@gmail.com

2. Give us your full name, order number, tracking number, and explain your situation to us.

3. We will manually review your request and decide if you are eligible to have your item(s) reshipped.

4. If approved, we will reship your item(s). Shipping takes 15-25 days.

If the tracking information says "Unsuccessfully delivered," it is caused due to various reasons: no place to drop the item(s), incorrect shipping information, or the parcel is unable to reach the destination. 

Please reach out to your local postal service for any item(s) that was unsuccessfully delivered to your shipping address.