Frequently Asked Questions

1. How long is shipping?

Generally around 15-25 days. Shipping may take longer if the country is on lockdown and halted shipping. See question 4. US customs or other country's customs may also affect the wait times. See question 5. We decided to make all our orders free shipping to compensate the long wait times.

2. Do you give out refunds?

We do not give out refunds unless the parcel is unsuccessful in the customs and is unable to reach the destination. Incorrect shipping information does not allow for a refund. The tracking website will say if the parcel is unable to reach the shipping address. We do not give out refunds if the customer wants the money back because he/she does not want the plushie anymore.

3. What is your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

4. Has Covid-19 affected your shipping time?

Unfortunately, this is something that has affected us. Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has been shipped, it might experience carrier delays and may take longer than usual to receive. 

5. Why is my parcel taking a long time at Customs?

US Customs or other country's customs may also affect the delays with shipping. Please note that unexpected wait times for inspection during border customs aren't within our control. We do not give out refunds if the parcel stays at customs for a period of time. However, if the parcel says it is unsuccessful at the country's border customs then we can issue a refund.

6. Do you ship worldwide?

As of now, we do not offer shipping in all parts of the world; however, this is the list of countries that we do ship:

  • North America - United States and Canada
  • Europe - Germany, Belgium, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, and United Kingdom
  • Asia - Hong Kong SAR, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam, India, China, Saudi Arabia, Taiwan, Myanmar (Burma), Nepal, Russia, Laos, and United Arab Emirates
  • Australia - Australia
  • Oceania - New Zealand

Your feedback tremendously helps us decide if we should ship to your country so leave us a suggestion! 

7. Why doesn't my tracking number work?

You will receive your tracking number before our carriers allow your parcel to be tracked. Once your parcel has departed, you will be able to track your parcel. Our tracking website only tracks the parcel once it ships from air or sea from our suppliers. Note that it may take from 7-10 days before the tracking number starts updating. Email us if the tracking website does not frequently update after that. Give us your full name, order number, and tracking number in order for us to provide you another tracking website.

8. The order status says the order is fulfilled but how come I haven't received my plush yet?

The automated chat system that tells you whether or not the order has been fulfilled just means that the parcel has been shipped, it does not mean the plush has arrived to its destination. 

9. Why is the plushie squished inside the packaging?

The plushie is compressed and compacted inside the package in order to keep the plushie from losing its shape upon shipping. It will not cause the plushie to become smaller from the compression. Let the plushie expand once the package is opened. Some plushies have zippers that you can add more cotton inside or if you want to wash the cover. Stretch marks from the plushie is normal and is the result of the plushie expanding from the packaging. 

10. Why is plushie not big in real life compared to the photos?

Please be mindful of the plushies' varying sizes as the images shown may not be the size of the plushie itself. Refer back to the size options to see the size comparison of each plushie in centimeters or inches.

11. Why should I buy from Plumpy Plushies?

Plumpy Plushies is the best top online plush toy seller in the world for cute, fluffy, and chonky plushies. Making it a great present for anniversaries, birthdays, and holiday gifts. If chocolates can win the hearts of someone, then plushies can win the hearts of everyone. No matter what age someone is, plushies transcends every known gift that will make every moment memorable. We know this and we want you to enjoy it too with your friends and families. We offer free shipping worldwide and sales up to 50% off for a limited time. We also have a great staff team working nonstop to give you an excellent customer support experience.


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