Shipping Policy

Shipping is FREE for all orders!

At Plumpy Plushies our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the globe, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–25 business days. After processing and leaving the warehouse, items usually take between 3 to 4 weeks to arrive at their destination but can take longer from time to time. 

Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has been shipped, it might experience carrier delays and may take longer than usual to receive. 

US Customs or other country's customs may also affect the delays with shipping. Please note that unexpected wait times for inspection during border customs aren't within our control. We do not give out refunds if the parcel stays at customs for a period of time. However, if the parcel says it is unsuccessful at the country's border customs then we can issue a refund.

We do not give out refunds unless the parcel is unsuccessful in the customs and is unable to reach the destination. Incorrect shipping information does not allow for a refund. The tracking website will say if the parcel is unable to reach the shipping address. We do not give out refunds if the customer wants the money back because he/she does not want the plushie anymore.

Please refer back to FAQ page if you want to know if your country is available for shipping! Thank you for your time and support and we hope you have a fantastic day 🥰

- Created with care and love from Plumpy Plushies❤️

Spin to win! Spinner icon