Track Your Order

Processing takes 1-3 days. Then, shipping takes around 7-15 days. Shipping may take longer depending on your country. Please see FAQ and Shipping Policy for more details. Note that we do not have control over how fast the parcel will be able to reach your destination. We rely on our shipping partners such as USPS, Canaio, and other third party partners for shipment. Any delays in arrival is the result of shipping logistics, border customs, natural disasters, and or lockdowns.

If you don't receive your order after 30 days, we will issue a full refund or a choice of reshipment for your order. 

You will receive your tracking number via email before our carriers allow your parcel to be tracked. Once your parcel has departed, you will be able to track your parcel. Our tracking website only tracks the parcel once it ships by sea or air. You can email us for another tracking website if your tracking number does not update frequently. Please note that your tracking number consists of letters and numbers while your order number is always # followed by numbers.

Your order number is proof of your purchase while the tracking number is for your parcel to track. It may take up to 5-7 days before the tracking website starts to update.

Our tracking number also works with any other tracking website. Use www.parcelsapp.com/en if our store does not work. For international buyers, select your country after inserting the tracking number for the updates to appear. See our FAQ and Refund Policy page if you have more questions.

Please enter your tracking number below. if your tracking number doesn't work feel free to contact us at plumpyplushies@gmail.com. Please provide your full name, order number, and tracking number beforehand.