Track Your Order

Shipping takes around 15-25 days. Shipping may take longer if the country is on lockdown and halted shipping. Please expect that after your order has been shipped, it might experience carrier delays and may take longer than usual to receive. We decided to make all our orders free shipping to compensate the long wait times.

US customs or other country's customs may also affect the delays with shipping. Please note that unexpected wait times for inspection during border customs aren't within our control.  We do not give out refunds if the parcel stays at customs for a period of time. However, if the parcel says it is unsuccessful at the country's border customs then we can issue a refund. We do not give refunds for incorrect shipping address.

You will receive your tracking number before our carriers allow your parcel to be tracked. Once your parcel has departed, you will be able to track your parcel. Our tracking website only tracks the parcel once it ships from air or sea from our suppliers. You can email us for another tracking website if your tracking number does not update frequently. Please note that it may take up to 7-10 days before the tracking website starts to update. If you have questions, feel free to email us. Please provide your full name, order number, and tracking number beforehand.

The plushie is compressed and compacted inside the package in order to keep the plushie from losing its shape upon shipping. It will not cause the plushie to become smaller from the compression. Let the plushie expand once the package is opened. Some plushies have zippers that you can add more cotton inside or if you want to wash the cover. Stretch marks from the plushie is normal and is the result of the plushie expanding from the packaging.

Enter your tracking number here to see your order status.

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