Frequently Asked Questions
1. What is your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
2. Has Covid-19 affected your shipping time?
Unfortunately, this is something that has affected us. Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has been shipped, it might experience carrier delays and may take longer than usual to receive.
3. Do you ship worldwide?
As of now, we do not offer shipping in all parts of the world; however, this is the list of countries that we do ship:
- North America - United States and Canada
- Europe - Germany, Belgium, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and United Kingdom
- Asia - Hong Kong SAR, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, and Vietnam
- Australia - Australia
- Oceania - New Zealand
Your feedback tremendously helps us decide if we should ship to your country so leave us a suggestion!